In mental-health care, security is above all a matter of empathy, training, and patience.
Security within mental-health care calls for a particular approach. Residents and clients are often in a vulnerable, sometimes unpredictable state. Here a show of force backfires; what counts is calm, predictability, and respect.
Understanding as the starting point
Behaviour that looks threatening from the outside often stems from fear or confusion. Our guards learn to read situations from that perspective, so they respond appropriately rather than confronting.
Together with the clinicians
In mental-health care, the care comes first, not the security. Our people therefore work in close coordination with clinicians and follow the facility's protocols. Security supports the care process; it doesn't direct it.
Continuity and trust
Familiar faces who know the environment and the residents build trust. In this setting, that trust may well be the most important safety instrument there is.
Do you work in mental-health care? Get in touch — we're happy to think along.
